Terms and Conditions

This website is owned and operated by The Fitting Rooms Lancashire Limited here in referred to by, ‘The Company, We, Us or Our’. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated. These Terms & Conditions are important and involve your personal responsibility and liability.  We urge you to read all the Terms and Conditions before making this Agreement with us and without prejudice to the importance of you reading all the Conditions. 

All terms & conditions are equally important however, we specifically draw your attention to a short summary of some of the conditions below:

• The Company are confident that you will be thrilled with your alterations. All garments altered using our alteration services are non-refundable and exempt from any exchange or refund policy.

• The Company is not liable for any loss relating to a change in customer dimensions after a final fitting is undertaken.

• The Company does not make any representations regarding the quality or accuracy of measurements nor does it assume any responsibility or liability for said measurements should the measurements be used to create any garment, alter any garment and/or purchase any garments from a third-party.

• The Company guarantee work for 7 days from collection date. The Company will be only responsible for fixing rips, holes, tears, and mistakes solely and evidently caused by work undertaken on garments by our staff.

• The Company holds no responsibility for wear & tear or client damage to alterations or garment damage once the garment leaves company premises.

• The Company reserve the right to charge for missed/cancelled appointments. If no notice or less than 24 hours’ notice is given. A customer will be notified and charged £25 (per appointment).

• Failure by The Company to notify the Customer of garments being ‘ready for collection’ is not grounds for compensation. The Customer has an obligation to make reasonable arrangements for collection.

• Garment Collection Notices & Periods - Alteration customers have 10 working days and Bridal customers have 14 working days for collection upon completion notice. After this period, a 30-day disposal notice will be served. Upon expiry of a disposal notice, items will be disposed of by charitable donation or sale of goods with all profits donated to a charity. Collections made during disposal notice timeframes, may (at the company’s discretion) incur storage costs.

• The Company will take the utmost care at all times. All garments left are entirely at the owner’s risk. The Company has insurance but cannot guarantee every individual specific item.

• Bridal packages are subject to a non-refundable deposit fee to secure your alteration package and first appointment date and is deducted from the total alteration costs.

• For fitting consultations/appointment regardless of any monetary transaction, the customer explicitly grants company employees permission to address sensitive areas, as needed, to achieve optimal results. If the customer does not want a sensitive area to be addressed, then it is the customer’s sole responsibility to voice their concerns with The Company prior to or at ANY time. We are committed to promoting a completely safe and comfortable environment for customers and staff.

 

These short summary of terms and conditions act as terms & conditions of sale. The Company will deal with the customer’s order in accordance with our obligations under the Sale of Goods Act 1979 (as amended) and the Sale and Supply of Goods to Consumers Regulations 2002. The Company reserve the right to change these terms & conditions without notice. You acknowledge and agree that it is your responsibility to review these periodically. Your continued use of this website and our services after such modifications will constitute acknowledgment and agreement of any modified terms and conditions.

The Fitting Rooms Lancashire Limited
Company No: 13648523 
Dated: 01/10/2021.

​

__________________________

​

Terms and Conditions - Full.

1.In these terms and conditions, the following words have the following meanings:

​

This/the/User Agreement - The terms and conditions and the information set out in writing

Collection Notice - The provision of a date for garment/article collection

Deposit Fee - The amount specified in relation to the bridal packages

Disposal Notice - The provision of a legal document upon expiry of initial collection period. This document provides a further 30-day notice period for collection, which upon expiry allows the company to dispose of any garments/articles of clothing.

Garments - Any article of clothing associated to the customer

Instructions - Guidance provided by customer in respect of work to be carried out

Our Fees - The amount agreed for alterations to be paid by you before work commences.

Services - Garment Alterations or Tailoring

Third Party/parties - External services that are in no way associated to The Fitting Rooms Lancashire Limited

Tipping - Extra monies paid on top of alteration fees.

We/us/our/The Company - The Fitting Rooms Lancashire Limited

You/Your/Customer - The customer enlisting the professional services of The Fitting Rooms Lancashire Limited

​

2. Responsible Use and Conduct

By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations and generally accepted online practices or guidelines and (c) as terms & conditions of sale.

Wherein, you understand that:

2.1. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.

2.2. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.

2.3. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical or unconventional means.

2.4. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.

2.5. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.

2.6. You are solely responsible any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.

2.7. We may provide various open communication tools on our website, such as blog comments, blog posts, public chat, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share, or otherwise distribute any content that:

2.7 i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;

2.7 ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary right of any party;

2.7 Iii. Contains any type of unauthorized or unsolicited advertising;

2.7 Iiii. Impersonates any person or entity, including any The Company employees or representatives.

We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.

2.8. We do not assume any liability for any content posted by you or any other 3rd party users of our website or social media. However, any content posted by you using any open communication tools on our website, provided that it doesn’t violate or infringe on any 3rd party copyrights or trademarks, becomes the property of the-fittingroom.co.uk (The Fitting Rooms Lancashire Limited), and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources or services. All information provided as part of our registration or alteration communication process is covered by our privacy policy.

2.8 i. You agree to indemnify and hold harmless the-fittingroom.co.uk (The Fitting Rooms Lancashire Limited) and any parent company and/or affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation of this User Agreement or the failure to fulfil any obligations relating to your account incurred by you or any other person acting or portraying themselves as the original customer. We reserve the right to take over the exclusive defence of any claim for which we are entitled to indemnification under this User Agreement and as terms & conditions of sale. In such event, you shall provide us with such cooperation as is reasonably requested by us.

​

3. Privacy
Your privacy is very important to us, which is why we’ve created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement of which works alongside our Terms & Conditions of Sale. To read our privacy policy in its entirety, click here.
 

4. Limitation of Warranties
By using our services and paying a deposit, you understand and agree that all Resources and services we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:

4.1. the use of our Resources or services will meet your needs or requirements.

4.2. the use of our Resources or services will be uninterrupted, timely, secure or free from errors.

4.3. the information obtained by using our Resources or services will be accurate or reliable, and

4.4. any defects in the operation or functionality of any Resources or services we provide will be repaired or corrected.

Furthermore, you understand and agree that:

4.5. any content downloaded from our website or otherwise obtained through the use of our Resources or services is done so at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.

4.6. no information or advice, whether expressed, implied, oral or written, obtained by you from The Company or through any Resources or services we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in these terms & conditions.

4.7. In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. The Company will not be liable for any direct, indirect, incidental, consequential or exemplary loss or damages which may be incurred by you as a result of using our Resources, our services, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.
 

5. Refunds & Cancellations

5.1. We’re confident that you will be thrilled with your alterations. We understand, however, that sometimes an alteration may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to refunds, returns, and subsequent alterations to correct original alterations.

5.2. All garments altered using our alteration services are non-refundable. All made-to-order garments or bespoke alterations are made specifically for you, they are exempt from any exchange or refund policy. If you have any queries about your sizing, please speak to us prior to placing your order.

5.3. The Company shall not be liable for any loss relating to a change in the dimensions of the customer after the final fitting was undertaken.

5.4. Because each garment is subjectively tailored/altered, we do not offer any refunds, exchanges or returns for any alterations that have been performed by The Company or associated third parties, regardless of the client’s level of satisfaction. Refunds and cancellations are only permitted for an online-web-order (with the exception of rush orders) within 24 hours of placing an order and/or providing payment details to The Company. If a refund or cancellation is requested after 24 hours of the initial meeting with The Company, it is at the sole discretion of The Company to refund or cancel the order but any administrative/processing or servicing fees will not be refunded under any circumstance. Administrative/Processing fees are charged at £25.00 per hour. The reason for this policy is that once an order is placed, work on the garment commences shortly thereafter and expenses are incurred by our business as part of the tailoring/alteration process.

5.5. When The Company and a customer commence a business relationship (at the time of the initial sale when payment information is provided by The Company), whereby The Company performs an alteration and/or a tailoring service in exchange for payment, the customer clearly understands that there is a risk associated with tailoring/altering a garment, since tailoring/altering a garment involves subjective work and there is no objective way to measure the quality and satisfaction related to an alteration, from start to finish.

5.6. The customer understands that The Company may alter and/or tailor a garment such that the customer could be unhappy with the final result for a variety of reasons, including but not limited to: the resulting garment (following an alteration) is deemed unalterable, damaged or unfixable. In any of these aforementioned events, The Company will not provide a refund or exchange under any circumstance.

5.7. In the event that a garment is deemed unalterable, defective or damaged by a customer following The Company work on a garment, The Company will not provide a refund or exchange and will not replace the garment or compensate the customer for the replacement cost or re-sale value of the garment.

5.8. However, in the event of an unfavourable situation, the Company will always make best faith efforts (at its sole discretion) to achieve a solution. If you are unhappy for any reason, we are 100% committed to working with you to achieve a solution. Should this situation arise, The Company will indicate (at its sole discretion) the level of work and therefore number of hours required to achieve a mutually agreed solution. Should this number of hours be exceeded, The Company have sole right to refuse further work on the garment in question.

5.9. Our expected timeline for completing clothing alterations is 10-14 days, depending on volume. For bridal alterations including our bridal alterations package, this often takes places from start to finish over 3 appointments. This may on occasion stretch to 4 appointments but this is at the discretion of The Company and the customer will be duly notified in such circumstances. Whilst we do our best to meet the above expected time frames, timing is subject to change (without notice) based on a range of factors that are sometimes outside of the control of The Company. Even if there is a material delay in the timeframe with respect to a client alteration, refunds and/or cancelations are not permitted under any circumstance. The Company (at its sole discretion) will make best faith efforts to remedy any unfavourable situations with the customers co-operation.
 

6. Work Specification and Defects
The seamstress will prepare a detailed description for each garment, recording the customer’s measurements and garment alteration instructions (‘The Instructions’) agreed with you. After the fitting, you will receive a copy of the ‘The Instructions’ document. Upon completion of the work specified, the item will be quality controlled twice in-house under the watchful eye of our professionals. If a garment is unacceptable to the customer due to the alterations not being carried out following ‘The Instructions’, the Company shall (at its sole discretion) aim to ensure an acceptable outcome. Any additional alterations or alterations differing from the previous appointments/initial customer ‘instructions’ will be subject to further alteration costs of £35.00 per-hour. The customer is encouraged to collect the garment themselves (not via a third party) and to inspect it thoroughly for any defects in the collection appointment. However, we cannot accept responsibility for any further or remedial alterations connected to the original work once the garment is collected and has left company premises.
 

7. Measurements
By using The Company to obtain body or garment measurements, the client explicitly agrees that The Company does not assume any liability for said measurements in any capacity including but not limited to the resulting fit or garment quality from using such measurements, as different companies translate and interpret measurements differently. The client further understands that The Company does not make any representations regarding the quality or accuracy of its measurements nor does it assume any responsibility or liability for said measurements should the measurements be used to create any garment, alter any garment and/or purchase any garment (custom or not custom) from a third-party company.

7.1. The Company shall not be liable for any loss relating to a change in the dimensions of the customer after the final fitting was undertaken.

8. Alterations Guarantee
We will guarantee our work at The Company, up until 7 days from the collection date (of your garments) indicated on your receipt/customer file. This means we will be only responsible for fixing any rips, holes, tears, and mistakes solely and evidently caused by work that was done on your garment by a member of our staff. The company will not be responsible for wear and tear of the actual garment that does not relate to the specific alteration performed by The Company.
8.1. After 7 days, the client will be responsible for his or her respective garment(s) and will be held fully responsible for any purported issues. The Company holds no responsibility for client damage to alterations or garment damage once the garment leaves company premises.

​

9. Appointments
All bridal fitting consultations are by appointment only. We discuss options and possibilities of how best to alter your garments for the best outcome at all times. Please remember to bring your shoes and well-fitted undergarments (if necessary) to ensure we can fit your garments well. It is essential to arrive 10 minutes prior to your appointments or to keep to the appointed time or inform us of delays or cancellations. The Company reserve the right to charge for missed appointments if no notice or less than 24 hours’ notice is given for cancellations. Should this happen, a customer will be notified and the charge of £25 (per appointment) added to the final alteration costs.
 

10. Emergency Fitting Fees
We charge for emergency fitting consultations, £80 per hour for private clients and £95 per hour for bridal garments. Following consultation, further garment work is charged at £35 per hour. A 50% deposit is required prior to alterations starting. The Company offer home fittings to private clients; a call-out charge of £75 applies, plus £75 per hour fitting there-after; minimum fitting payments are £36.50 (30 minutes).

​

11. Uncollected Items & Disposal

11.1. Failure by The Company to notify the Customer of an order being ‘ready for collection’ is not grounds for compensation. The Customer has an obligation to make reasonable arrangements for collection of their order.

11.2. Please note alteration customers have 10 working days to collect their goods from the first notice of completion and collection. Following the expiry of the 10-day window, Customers will be provided with a disposal notice. Upon expiry of the disposal notice, clothing will be disposed of either by charitable donation or through sale of goods to recover company costs with any such profits donated to a charitable cause. Collections made during the notice of disposal timeframe, may (at the company’s discretion) incur storage costs charged at £3 per day and payable prior to collection.

11.3. Please note Bridal alteration customers have 14 working days to collect their goods following their completion and collection notice. Following the expiry of the 14-day collection period, Customers will be provided with a disposal notice. Upon expiry of this notice, items will be disposed of either by charitable donation or through sale of goods with all profits donated to a charitable cause. Collections made during the disposal notice timeframe, may (at the company’s discretion) incur storage costs charged at £10 per day and payable prior to collection. The Company can store bridal gowns and other bridal alterations for up to 3 months (12 weeks) following a collection notice, however storage must be agreed upon in advance and is subject to a minimum storage fee of £25 per week.

11.4. By using our service, you agree that we are not liable for the loss of your clothing after the above timeframes have expired.
 

12. Insurance and Liability for Clothes
12.1. The company will take the utmost care of your items. All garments left with us are entirely at the owner’s risk. The company has insurance for garments in its possession but cannot guarantee every individual customer item. The company cannot accept liability for clothes damaged whilst in the care of any third party – for example dry cleaners, invisible menders – who are engaged on your behalf. Their terms and conditions will automatically apply.
 

13. Payments
13.1. The Company provides credit card and debit card payment facilities for retail transactions. If you would like to pay by cash, check or an alternative option, it must be approved in advance of your collection date and is at the sole discretion of the company. All non-bridal alterations fees are to be paid in full before work commences.
 

14. Deposits
14.1. By entering into a business relationship with The Company, you agree to our “Deposit Fee,” structure as below, which is applied to all transactions for bridal based tailoring and alterations. This Deposit Fee secures your alteration package and initial first appointment date with The Company. The Deposit is non-refundable.
14.2 Bridal Package Deposit: £60 Inc. VAT

14.3. The Deposit Fee helps the Company employ industry-leading seamstresses and ensures that clients receive best-in-class tailoring and alteration services. We are a no tipping company and as such, tipping is prohibited. Our company strives to ensure our seamstresses are well compensated and receive industry-leading opportunities in the bridal and alteration industry.
 

15. Wear and Tear
15.1. Upon receiving your altered garments, it is your sole responsibility to inspect your garments and report any damages or defects to a member of our staff within 7 business days. You can also email: fittings@the-fittingroom.co.uk with any issues.

15.2. We strive to provide the finest alteration and tailoring services available. We cannot be responsible for damages that are caused by personal wear and/or wear and tear that is caused from use or overuse. To be clear, our warranty does not cover damage caused by a personal accident, improper care (i.e; excessive dry cleaning or mishandling by your dry cleaner), negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use. Please keep in mind that certain fabrics can be very delicate; garments need to be treated with the finest care. If you want some recommendations on best practices to enhance the longevity of your garments, please reach out to us. Dry-cleaning your garments regularly is not recommended. Most dry cleaners use harmful chemicals and agents that destroy or breakdown the fabric, thereby diminishing performance and durability.

15.3. Any holes that result from normal wear and tear will be deemed the responsibly of the client. We are committed to helping you find a solution to repair your garment but each instance will be handled on a case by case basis.
 

16. Sustainability
16.1. The Company is committed to extending the life of your clothing. New clothing is one of the biggest contributors to polluting our environment. We strive to increase and maximize the reuse and recycling of textiles, to reduce the demand for new clothes and minimize the environmental impact. The more clothes that are recycled via altering and repairs, the better it is for our environment! Help us in our mission to reduce unnecessary pollution.
 

17. Your Rights and Obligations

17.1 Consistent with standard practices in the alterations industry, The Company trained seamstresses will need to, at times, address sensitive areas of the customer in order to achieve accurate alteration results for a garment. This includes, but is not limited to: pinning and/or chalking the bust area of both men’s and women’s garments, pinning and/or chalking the seat and crotch area of a garment, and other areas the customer may feel is sensitive.

17.2. By utilizing The Company for any fitting consultation or appointment regardless of whether a transaction takes place following the fitting, the customer explicitly grants fitters, tailors and/or seamstresses’ permission to address sensitive areas, as needed, to achieve optimal results. If the customer, for any reason, does not want a sensitive area to be addressed, then it is the customer’s sole responsibility to voice his/her concerns with The Company staff prior to or at ANY time during their fitting. We are committed to promoting a completely safe and comfortable environment for clients and staff.

17.3. In the event that a customer chooses to forgo the marking, chalking and/or pinning of the garment in any area due to the customer’s preferences, the customer understands that i) the alteration quality may be compromised, ii) The Company cannot guarantee the result(s) of the alteration(s), AND iii) that The Company may need to follow up with a second round of alterations. If a second round of alterations is required in the above instance, The Company reserves the right to charge the customer for the additional alterations. The customer also has the right to ask The Company to work with a fitter of the same gender to perform and/or complete the fitting for the customer. The customer expressly agrees that The Company is not liable for any sexual harassment claims, negligence or any other damages against the company sought by the customer when the customer engages The Company for a fitting in any capacity, regardless of whether a transaction follows the fitting.

17.4. We offer initial consultations at no charge to our non-bridal customers. In the event that a customer does not want to move forward with the alterations after the fitting, our tailors or seamstresses, will remove all pins and chalk marks, if applicable. Fittings done by an The Company employee are solely the property and intellectual property of The Company. Pins cannot be left in any garment under any circumstance unless the client is proceeding with alterations with the company.
 

18. Force Majeure
18.1. If, The Company are subject to circumstances outside our reasonable control, including but not limited to war, insurrection, riot, fire, industrial disputes, civil commotion, terrorism, pandemics or act of god. We shall notify you and such notification shall have the effect of suspending our obligations under this contract until we notify you that the event of Force Majeure no longer applies.
 

19. Shipping/Courier
19.1. In the event that you use The Company to ship or courier a garment to any location, The Company will NOT be liable for any loss or damage, if the carrier loses or damages the package. If you would like The Company to insure the package, it is your sole responsibility to request that insurance and an additional fee will be applied.

​

20. Copyrights/Trademarks
20.1. All content and materials available on the-fittingroom.co.uk and associated marketing material including price lists, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of The Company, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by The Company.

​

21. Termination of Use
21.1. You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website, resources and commercial properties with or without notice and for any reason, including, without limitation, breach of this User Agreement and Terms & Conditions of Sale. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources or services we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account information.
 

22. Governing Law
22.1. This website is controlled by The Company from our offices located in Lancashire, UK. It can be accessed by most countries around the world and we do indeed have customers from across the world. As each country has laws that may differ from those of the UK, by accessing our website, you agree that the statutes and laws of the UK, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site and in-person at our commercial premises namely: 101 Gisburn Road, Barrowford, Nelson, BB9 6DX.

​

23. Limitation of Liabilities
23.1. Our liability in contract, tort or otherwise arising out of the subject matter of the Contract shall not exceed the original price of the goods.  Under no circumstances will We be liable to You for any consequential, indirect or economic loss.
 

24. Contact Information
24.1.If you have any questions or comments about these our Terms & Conditions of Sale and Service as outlined above, you can contact us at:
The Fitting Rooms Lancashire Limited, 101 Gisburn Road, Barrowford, Nelson, BB9 6DX.

23.2. The contract between The Fitting Rooms Lancashire Limited and the customer shall be governed by the laws of England and Wales. Any dispute between us will be resolved exclusively in the courts of England and Wales. If any part of these Terms is found to be void or unenforceable by any Court of competent jurisdiction, such part shall be severed from these Terms which will otherwise remain in full force and effect.

23.3. We may change these terms and conditions from time to time without prior notification to you. Any changes will only apply to future orders.

Your statutory rights are unaffected.

​

The Fitting Rooms Lancashire Limited
T/A: The Fitting Room & the-fittingroom.co.uk

Company number: 13648523
Date: 01/10/2021